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Reliability Assurance



AMECare® Reliability Assurance™ Life Cycle Support

AMETEK offers support for every phase of your product's life. This support includes items from the day you purchase a new product, install it, and maintain it throughout its life. You decide what type of white globe service fits your application, budget, and timeline requirements while following the path that ensures your product remains in factory “like new” condition for its entire life!

Note: Available for North American customers on select VTI products.


Product Life Cycle Support Options

Title Description Advantages
AMETEK Warranty+
A low cost, white glove enhancement to your standard product warranty ensuring a no hassle, expedited experience in the event of a failure. Available within the first 90 days from purchase.
  • 2-way expedited shipping covered
  • Instant Upgrade to Field Service Visit for MX/RS Series
  • Field visits: 5-7 business day turnaround time
  • Depot repairs: 15 business day turn around
  • No cost repairs
AMETEK Insurance
An extension to your warranty ensuring a no hassle experience in the event of a repair with no additional costs. Get the peace of mind that comes with knowing your insurance plan has you covered for whatever may arise to minimize downtime.
  • 2-way expedited shipping covered
  • Field visits: 5-7 business day turnaround time
  • Depot repairs: 15 business day turn around
  • Technical phone triage
  • Factory Performance Calibration with repair
AMETEK New Product Commissioning
With AMETEK commissioning, an AMETEK field support associate will come onsite, verify your installation, perform first startup functional testing, and take your users through a series of product trainings, including specific application support, to ensure you are ready to use your device on day 1.
  • Installation verification
  • Functional testing
  • Basic User Training
  • Specific Test Application Training as requested
  • Day of Application Support
AMETEK Professional Training
AMETEK understands that some customers prefer to manage units themselves. This includes learning how to troubleshoot a unit, perform a repair, and know what tests to run to ensure effective uptime. AMETEK professional training offers classes designed to teach these basic principles and learn the process for procuring spare parts to repair downed items.
  • Lab training
  • Hands on training
  • Certificate of product training completion
  • Spare parts discounts
AMETEK Calibration
From factory calibration to Z540 and ISO17025 (Z540/ISO available in US Market Only), AMETEK offers calibration to ensure your product remains as accurate as possible to your testing specifications.
  • Factory performance calibration
  • Z540 certified calibration
  • ISO17025 certificated calibration
  • Performed at AMETEK’s factory for required support
AMETEK Upgrades
AMETEK offers an alternative to new product purchase, upgrading end of support and legacy components to a completely new state without having to spec in replacement units.
  • Replacement of all boards
  • Replacement of all power modules
  • Replacement of all controllers
  • ECO/Firmware updates
  • Warranty coverage
  • Factory Performance Calibration


Contact us today at any of our service locations detailed in the brochure or call us at:
+1 858 678 4440.
You can also contact your regional sales rep, or AMETEK applications engineering at repair.ppd@ametek.com to learn more.
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